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Common Questions
Frequently Asked Questions
Find quick answers to the most common questions about ScanPDF.
Open any tool from the main navigation, upload your file, configure the settings, and click the action button to process it. Most tools work in a few guided steps.
Many quick tools can be used without an account, but premium features, saved settings, and analytics are available for registered users.
Check the file size, format, and browser permissions. Most ScanPDF tools accept common PDF, image, and video formats. If the issue continues, use the Help form below.
ScanPDF supports common PDF, JPG, PNG, WEBP, MP4, MOV, and other standard formats depending on the selected tool. The tool page usually lists supported formats.
We process files securely and do not keep them longer than needed for the task. Uploaded content is handled according to our privacy and security practices.
File retention depends on the tool and active user policy. Temporary files are typically cleaned shortly after processing, while premium account data may be retained longer.
Open the Short URL tool, paste your destination link, choose optional settings like expiry or password protection, and generate a shareable short link.
Go to the Dynamic QR tool, select the QR type, fill in the fields, and export or share the generated code.
The Free plan includes basic access to public tools with limited usage and feature availability. You can review the current plan details in the pricing section.
The Pro plan adds higher limits, premium features, and a better processing experience for individuals and teams. See the pricing section for the latest details.
Visit the pricing page and choose a plan that fits your needs. If you are already logged in, you can move through the checkout and billing flow directly.
Please check the payment status and then contact the support team with your transaction details. Include the email used for the account and the reference number if available.
Use the Help form below and select Bug Report as the category, or contact the support team with a clear description of the problem and the tool affected.
You can use the Help form on this page or visit the Contact Us page for general inquiries, business requests, and support follow-ups.
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